Frequently Asked Questions

What is VoIP (Voice Over Internet Protocol)?

Voice Over Internet Protocol, also known as VoIP, is the routing of voice packets through an Internet connection. VoIP does require an Internet connection to work in both homes and businesses. VoIP Functionality Along with all the functionally of a traditional PBX system, VoIP systems allow calls to be routed anywhere in the world, where there is an Internet connection. VoIP allows for free in country long distance calls and cheap international long distance.

What is Hosted PBX?

A Hosted PBX gives businesses the features of a traditional PBX system as an Internet-based service, plus some additional features that a hardware PBX couldn't provide. Nuvio’s phone system is subscription based like your cell phone and easily scalable, both up and down depending on the needs of the company. Rich in features like the Hardware PBX, the Hosted PBX allows businesses to have a PBX phone system at a low upfront cost. There isn't any PBX equipment to buy or maintain. This allows companies with a small IT department to have flexibility. Administration is done through a web interface, so making changes and updates can be done anywhere in the world where there is an Internet connection.

How Does Hosted PBX Work?

Nuvio is an Internet-based phone xervice, also know as "Hosted VoIP" or "Hosted PBX". Nuvio’s fully operational redundant datacenter hosts a “Virtual PBX” with handsets (IP phones) that Nuvio provides, which will connect the customer to the Hosted PBX through a simple Internet connection. Nuvio provides a "virtual PBX " for users for all intents and purposes. This hosted VoIP solution replaces an existing business phone system.

The PBX was designed, developed, and maintained by Nuvio so that customers continually have new features and new upgrades at no additional cost.

Nuvio does provide each customer with a web-based administration tool to configure your virtual PBX over the Internet.

IP phones may connect through a router, or a direct Internet connection. Customers may also take their IP phone anywhere there is a Internet Connection and simply plug it in. The same phone number will ring anywhere you happen to be.

What is SIP Trunking?

SIP (Session Initiation Protocol) trunking is a service that allows organizations to use existing IP-PBX equipment for Voice over IP (VoIP) service. SIP trunking allows for calls to be made outside the existing network using the Internet connection rather than phone lines. SIP trunking can greatly decrease a company's communication costs by eliminating local PSTN, Gateways and PRIs.

How Does SIP Trunking Work?

SIP trunking works by providing an interface between the internal network (which includes telephony devices) and the external Internet cloud. SIP transmits the information using the SIP VoIP standard, and has the same features of a VoIP telephony service.

What are the Advantages of a Hosted System?

Hosted PBX gives businesses the features of a traditional PBX system as a Internet-based service, plus some additional features that a hardware PBX couldn't provide. Nuvio's phone system is subscription based like your cell phone and easily scalable both up and down depending on the needs of the company. Rich in features like the Hardware PBX, the Hosted PBX allows businesses to have a PBX phone system at a low upfront cost. There isn't any PBX equipment to buy or maintain. This allows companies with a small IT department to have flexibility. Administration is done through a web interface, so making changes and updates can be done anywhere in the world where there is an Internet connection.

Can I Use My Existing Phone Number?

Yes, your number can be ported to your Nuvio phone. Unfortunately, a number port typically takes at least 15 to 20 business days to complete. While you are in this transition we will provide you with a temporary number that will allow you to set up and test out your service with us before your current phone number transfers to our service.

Check to see if your number can be ported

Is My Connection Fast Enough for Hosted Services?

You can check your broadband speed by clicking here and conducting a speed test on your system.

How can I get a quote?

You can contact sales online with our Sales Inquiry Form or toll-free at (866) 482-2173.

Can I Use My Existing Phones?

Nuvio nPBX service will work on any IP-enabled phone or through the use of an ATA, which converts digital.

Can I sell Nuvio Services as an Independent Agent?

Nuvio's agent program is tailored towards independent telecom agents that wish to add Nuvio's VoIP services to their product offerings but do not wish to engage in our other partner programs. Nuvio's agent program pays generous customer bounties and continuing residual commission.

Our agent program is able to add our PBX services to a typical agent's portfolio of connectivity and dial tone products. Overnight, our agents are able to compete effectively with PBX dealers and win higher residual business.

Can I sell Nuvio Services Through a Carrier?

Our carrier program is tailored to organizations that wish to offer VoIP communication services to their customers, whether that be residential or business. Our services are provided in a carrier format to our carrier customer, who in turn is responsible for provisioning, billing the end customer, and Tier 1 and Tier 2 technical support.

Nuvio will provide support tools and initial training for technical support. In addition, we provide an easy API interface for submitting orders to Nuvio, allowing easy integration to existing order systems or customer-facing portals.

We will personalize a portal for customer use and provide an administrative interface for manipulating customer accounts, including common billing related activities. Our carrier customers are free to set the pricing for services.

What is 'Disaster Recovery'?

According to the Department of Homeland Security (DHS), all organizations should have a disaster preparedness plan or Continuity of Operation Plan (COOP) in case of natural disasters or private network LAN/WAN failures. Before IP telephony, it would have been hard to preserve telephone operations during a crisis; circuited-switched telephony systems rely on a direct electrical connection to the local telephone company's central office.

In contrast to traditional telephony systems, Nuvio's nConnect is disaster survivable. The VoIP soft switch platform is based on packet-switching from remote media gateways. This allows you to program your telephone numbers to bypass your telephone system and be switched to other locations. Outgoing calls can also be made from another location or from your computer.

What is E911 Dialing?

With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

Directory Listing Availability

Nuvio will attempt to procure a directory listing for your Nuvio service. However, our ability to obtain a directory listing will be dependent upon the listing CLEC, as well as their rules and guidelines for listing such directories. Recent activity required that all directory listings must have an address that corresponds to the exact rate center for which a number is serviced out of. While this usually does not present any problems, in larger metropolitan areas, multiple rate centers may appear to be local and/or have the appearance of being in the same city. However, there is a distinction and most of our CLECs will not allow a cross jurisdictional listing. For example, having a phone number that comes from a Hollywood rate center would preclude a listing in southern Los Angeles County. The listing must be in the Hollywood physical rate center service area.

Is Nuvio Hiring?

Our employees play a huge role in the continued success of our company. From engineering to marketing, and from operations to administration, we are always looking for talented individuals to join the Nuvio family.

Nuvio is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, national origin, age, sex, sexual orientation, disability, veteran or marital status or other protected status covered by federal, state, or local law.

Please send all resumes to hr@nuvio.com.

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